Cancellation Policy

Cancellation Policy

Last Updated: 1 May, 2025

Thank you for booking with maplewings.com. We aim to provide flexibility in case your plans change.

Overview

We understand that unexpected changes may occur. This policy outlines our cancellation rules, in accordance with our service providers such as airlines, hotels, car rental companies, and tour operators.

Please review these terms before confirming your booking to avoid unexpected charges.

Your Right to Cancel

You may cancel within 24 hours of booking for a full refund, provided the cancellation is made at least 7 days before your scheduled departure.

To cancel, contact us via:

Email: info@maplewings.com

Phone: +1 (877) 396-4381

Refunds

Approved refunds will be processed to the original payment method within 14 days. We do not charge processing fees for refunds.

1. General Terms

• Cancellations must be submitted in writing via email or official channels.
• Fees depend on:
  • Service type (flight, hotel, etc.)
  • Provider’s policy
  • Cancellation timing

2. Airline Tickets

• Most tickets are non-refundable and non-transferable.
• Changes may be possible with airline approval and fees.
• No refunds for:
  • No-shows
  • Partially used tickets

3. Hotel Bookings

• Policies vary by hotel, room type, and rate plan.
• Flexible rates may allow free cancellation 24–72 hours before check-in.
• Promotional rates are often non-refundable.

4. Tours & Activities

• Cancellations made 30+ days in advance may be eligible for a full or partial refund.
• Within 15 days of the event: non-refundable.
• No refunds for no-shows.

5. Exceptional Circumstances

Refunds may be considered for:

• Medical emergencies (with proof)
• Bereavement (with documentation)

These are subject to provider approval and not guaranteed.

6. Cancellation & Refund Process

(A) Notification

Inform us as soon as possible to minimize charges.

(B) Cancellation Fees

• Based on service type, provider rules, and timing.

(C) Refund Eligibility

• Subject to provider terms and payment method.

(D) Payment Method Impact

• Processing times may vary depending on your bank or payment provider.

(E) Required Documentation

• May include:
  • Proof of payment
  • Government-issued ID
  • Booking reference

(F) Communication

Using official channels ensures faster processing.

(G) Escalation

If a refund is denied, you may follow the provider’s dispute process.

(H) Tracking

Some providers allow tracking of refund status online.

(I) Partial Refunds

Calculated for unused portions of services, where applicable.

(J) Non-Refundable Fees

Some charges are non-refundable.

(K) Special Waivers

Providers may waive fees in emergencies at their discretion.

(L) Refund Denial

• Missed deadlines
• Incomplete documents
• Non-compliance with terms

(M) Delays

High demand, verification needs, or technical issues may delay refunds.

7. Airline-Specific Rules

• Policies may vary based on:
  • Fare type
  • Destination
  • Travel class
  • Promotions

8. Policy Updates

maplewings.com may revise this policy without prior notice. Please check periodically for updates.

9. Need Assistance?

Our team is available 24/7 for cancellation and refund support.

Email: info@maplewings.com

Phone: +1 (877) 396-4381