Return and Refund Policy
Last updated: 1 May, 2025
At maplewings.com, we strive to provide a seamless and enjoyable travel booking experience. However, we understand that plans can change. This policy explains when refunds are possible, how to request them, and the applicable terms.
Scope
- Eligibility for cancellations and refunds
- Required documents and deadlines
- Refund timelines and payment methods
- Applicable fees and non-refundable charges
Note: Refunds depend on the type of service, provider policies (e.g., airlines, hotels, transport), and when your request is submitted.
1. Definitions
- Company: maplewings.com (“we”, “our”, “us”)
- Service: Any travel-related product or service booked through our platform
- Order: A confirmed booking or reservation made via our website
- You: The customer using our services
- Website: https://www.maplewings.com
2. Refund Eligibility
Refunds may be issued if:
- The booking was made directly with maplewings.com.
- The request complies with the service provider’s cancellation policy.
- Valid supporting documents are provided, such as:
- Booking confirmation
- Proof of payment
- Relevant correspondence or justification
- Refunds are sent to the original payment method unless agreed otherwise.
Important: Some bookings are strictly non-refundable. Late cancellations or policy violations may result in partial or no refund. Administrative fees may also apply.
3. How to Request a Refund
- Check Provider Terms: Review the cancellation policy of the airline, hotel, or service provider.
- Gather Documents: Include booking confirmation, proof of payment, relevant emails, and any supporting evidence (e.g., medical or legal documents).
- State Your Reason: Provide a clear explanation for the request.
- Submit on Time: Ensure requests are within the provider’s specified deadlines.
- Escalate if Needed: Contact our support team if issues persist.
4. Processing Times
Refund processing times depend on the service provider. maplewings.com will assist but is not responsible for delays or denials from third parties.
Typical timeframes:
- Credit/Debit Card: 5–10 business days
- Digital Wallets (e.g., PayPal): 3–5 business days
- Bank Transfers: Varies by bank
Special Exceptions
Refunds may be granted in exceptional situations if proof is provided, such as:
- Medical emergencies
- Bereavement
- Natural disasters or government travel restrictions
5. Policy Updates
We may update this policy without prior notice. The latest version will always be available on maplewings.com. Continued use of our services indicates acceptance of any changes.
6. Contact Us
For refund-related assistance, our support team is available 24/7:
Email: info@maplewings.com
Phone: +1 (877) 396-4381
We are committed to providing a fair, transparent, and hassle-free experience at maplewings.com.